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Room / Lodging 1

Reservations Hotline:

* 00351 21 464 74 30
* 0044 207 332 455 (UK)

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and details online, please

Help and Advice

Having problems with your reservation?
Please click here to contact us

It’s not only about booking at the best price

> It’s about helping you find the
   perfect place
> It’s about calling us when you have a
   doubt or a problem
> It’s about being able to talk to someone
   who knows the places
> It’s about helping us search for new
   beautiful places to stay


Contact us: info@secretplaces.com


+ 351 214 647 430 (P)
+ 44 203 286 464 3 (UK)
+ 34 902 439 310 (E)
+ 49 89 809 109 34 (D)

Booking Conditions

Cancellation Policy:

Cancellation made more than 10 days before arrival: 10 % of reservation value
Cancellation made between 5 and 9 days before arrival: 50 % of reservation value
Cancellation made between 4 and 0 days before arrival: 100 % of reservation value
No Show: 100 % of reservation value
Cancellation Policy and No Shows
The cancellation policy varies according to the rate that is reserved. Please refer to the individual full rate descriptions given at reservation.

CANCELLATIONS AND DEVOLUTIONS - During New Year’s & Carnaval Packages:
Reservations cancelled 30 days or more prior to the check-in date, 90% of total deposit will be refunded.
Reservations cancelled up to 15 days prior to the check-in date, 50% of total deposit will be refunded.
There will be no refund for NO SHOW, early checkout or cancellation made less than 15 days prior to the check-in date.
The policy will become applicable from the payment date.

Payment Policy

No pre-payment required. Credit card number serves as guarantee. You only have to pay at the hotel at check-out or check-in.

General Hotel Observations

Attention please: The Hotel is on the hill, so if you want to book the suite you can have problems for older people and little children, because the steps are very stiff. For the Chalet and the standards rooms there is no problem