Reservations Observations

Once a reservation is made we require arrival time and a mail to be given to us.
Reception is not 24H, please always inform the time of check-in.

Cancellation Policy:

Cancellation made more than 90 days before arrival: no charge
Cancellation made between 90 and 45 days before arrival: 30 % of reservation value
Cancellation made between 45 and 0 days before arrival: 100 % of reservation value
No Show: 100 % of reservation value
Early departure: 100 % of reservation value
In case the rate is 100% prepaid and not refundable: : Bookings with these rates cannot be cancelled or modified and will not be refunded
Any changes in the reservation may imply changes in the prices
Full refund if the cancellation occurs more than 30 days before the arrival date. 50% if the cancellation is made more than 15 days in advance and less than 30. 100% days if the cancellation is made with less than 15 days

Payment Policy

30 % prepayment at booking
Casa Tomaren requires a deposit of 30% of the total amount to confirm the reservation and the balance is due on arrival at the hotel. Payments can be made by debit or credit card.

General Hotel Observations

Every guest will receive an email about the PIN code the gate of Casa Tomaren before check-in date.