Observaciones de Reserva

COMPLAINTS
Any complaint about the booking service must be notified to bhava living in writing or by email as soon as possible.
Any complaint regarding your stay must be brought to the attention of the management as early as possible during your stay and, if not resolved to your satisfaction, should be notified in writing no later than 14 days after departure.

LIABILITY DISCLAIMER
Bhava Creaciones s.l. and its owners, directors, management and employees shall not assume liability for any illness, injury or death to persons visiting the properties nor for any other incident of any nature involving any client(s) while they are on the property, nor while travelling to or from the properties. Bhava Creaciones s.l. cannot be held responsible for loss or damage to private property, however it may be caused.

Política de cancelación:

Cancelación realizada con más de 60 días antes de la llegada: 20 % del valor de la reserva
Cancelación realizada entre 59 Hasta 16 días antes de la llegada: 50 % del valor de la reserva
Cancelación realizada entre 0 Hasta 15 días antes de la llegada: 100 % del valor de la reserva
No Show: 100 % del valor de la reserva
Salida Anticipada: 100 % del valor de la reserva
Cualquier cambio en la reserva puede implicar cambios también en el precio

Política de Pago

100 %prepago al reservar
En caso de precios com prepago total y no reembolsble, el 100% de la reserva será abonado al confirmar y no puede ser modificado o cancelado.

Otras Observaciones

TERMS AND CONDITIONS OF WHITE CLOUD GUESTHOUSE
1
PRICES INCLUDE 1 BEDROOM, COMMUNAL AREAS, BREAKFAST SERVICE, CLEANING AND ALL TAXES. THE MAXIMUM CAPACITY PER ROOM IS 2 PEOPLE.
2
WE DO NOT ALLOW ANY PETS IN THE HOUSE.
3
SMOKING IS ONLY PERMITTED OUTSIDE THE HOUSE WITH EXCLUSIVE USE OF A ASHTRAY. OTHERWISE, THERE IS A HIGH POSSIBILITY OF CAUSING A FIRE THAT GUESTS WILL BE RESPONSIBLE FOR.
4
THE USAGE OF THE HOUSE IS LIMITED TO THE NUMBER OF PERSONS SPECIFIED IN THE BOOKING CONDITIONS, OTHER PEOPLE FROM THE OUTSIDE ARE NOT ALLOWED IN THE PROPERTY
5
ALTHOUGH THERE IS NO REQUIRED DAMAGE DEPOSIT, GUESTS ARE RESPONSIBLE FOR ENSURING EVERYTHING IS IN THE EXACT SAME CONDITION WHEN THEY ARRIVED.
6
ANY PHOTO OR VIDEO PRODUTION FOR ADVERTISMENT, PROPAGANDA OR COMMERCIAL PURPOSE ARE STRICTLY FORBIDDEN DURING THE STAY. PHOTOSHOOTS AND MEDIA MATTERS MUST BE DISCUSSED BEFORE BOOKING.
7
ADDITIONAL SERVICES CAN BE CHARGED.
PLEASE CONFIRM WITH OUR TEAM THE POSSIBILITIES AND PRICES.

8
PLEASE NOTE THAT WE DO NOT HAVE AIR CONDITIONING, WHICH COULD BE A PROBLEM ON VERY
HOT DAYS, THE REASON BEING IS THAT WE ARE LOCATED IN A NATURAL PARK AREA AND IN A CLASSIFIED BUILDING. THE ARCHITECTURE ITSELF AND ISOLATION SYSTEM DEVELOPED WITH CONSTRUCTION HELPS A LOT TO KEEP THE BUILDING FRESH, ALTHOUGH IT CAN BECOME UNCOMFORTABLE, ESPECIALLY IF THE SHADES AND WINDOWS ARE LEFT OPEN DURING THE SUNLIGHT HOURS.
ALSO IT IS IMPORTANT TO TAKE INTO ACCOUNT THAT WE DO NOT HAVE WIFI AND ELECTRICAL HEATING.
WE HAVE FIREPLACE WITH AN ADDITIONAL SUPPLEMENT. CONSULT US.
9
BREAKFAST IS THE ONLY FOOD INCLUDED IN THE STAY.
10
IF A GUEST, DURING THEIR STAY, WOULD LIKE TO INVITE ANY ONE FROM OUTSIDE, TO HAVE BREAKFAST IN WHITE CLOUD, PLEASE ASK US FOR AVAILABILITY FIRST. ANY EXTRA BREAKFAST WILL BE CHARGE SEPARATELY.
11
ALL THE ARTICLES INSIDE WHITE CLOUD ARE PROPERTY OF THE HOUSE. WE DO NOT ALLOW THE GUESTS TO TAKE THEM OUTSIDE OF THE HOUSE EVEN IF GUESTS HAVE THE INTENTION TO BRING THEM BACK AFTER.
12
GUESTS ARE NOT ALLOWED TO ENTER THE STAFF AREAS INCLUDING LAUNDRY, STORAGE AND KITCHEN TREATMENT.
IN THE KITCHEN THERE IS A SPACE ENABLED FOR THE USE OF THE GUESTS.
13
PLEASE BE AWARE GUESTS ARE SUBJECT TO EXTRA CHARGES FOR ANY NON-COMPLIANCE OF OUR TERMS AND CONDITIONS PRESENTED ABOVE.