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Panokosmos Holidays

Chania, Greece
* This is an "adults only" lodging
Room / Lodging 1

Reservations Hotline:

* 00351 21 464 74 30
* 0044 207 332 455 (UK)

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It’s not only about booking at the best price

> It’s about helping you find the
   perfect place
> It’s about calling us when you have a
   doubt or a problem
> It’s about being able to talk to someone
   who knows the places
> It’s about helping us search for new
   beautiful places to stay

 

Contact us: info@secretplaces.com

 

+ 351 214 647 430 (P)
+ 44 203 286 464 3 (UK)
+ 34 902 439 310 (E)
+ 49 89 809 109 34 (D)

Booking Conditions

Reservations Observations

We do not accept guests under 18 years old.

Please do not book flights etc until you have confirmation from us that the accommodation is available and booked for you.

We accept credit card payments via Transferwise or by bank transfer in Euros (for sterling please contact us). Transferwise offers cheaper rates than most banks for foreign exchange.

Cancellation Policy:

We have always operated a policy of full payment before arrival. As a small business we have limited ability to make good cancellations so our basic policy (as stated below) is make all payments non-refundable. Having said that we try to re-let the accommodation, and, if successful, refund the payments less a reasonable deduction for our costs and efforts. In our 8 years of operating we have only had one cancellation (for health reasons), and for this we refunded all but 100€ of the payments.
Cancellation made more than 42 days before arrival: 30 % of reservation value
Cancellation made between 42 and 0 days before arrival: 100 % of reservation value
If you are unable to take up the holiday, we will refund the damage deposit; and a proportion of the reservation value if we are able to successfully re-let the accommodation.

Coronavirus
We are following the approach of major booking sites in refunding payments in full in the following cases.
Where there is official travel advice about the Coronavirus, which makes it unable for guests to travel to or stay at accommodations located in areas that are severely affected by the recent Coronavirus outbreak.
Additionally, where international travel restrictions are placed on travellers who have recently been in areas severely affected by the Coronavirus. These restrictions, currently implemented in over 60 countries, can include bans on entry, mandatory quarantine on arrival, or the suspension of on-arrival visas.
We stress that this must be an official advice/restriction either in your home country, or in Greece.

Payment Policy

30 % prepayment in order to secure the booking. We must receive this within 7 days of booking in order to confirm it.
70 % prepayment 42 days before arrival by bank transfer, and in addition a 250€ damages deposit. The damages deposit is refunded within 7 days of leaving if all is well. Though we try to be accommodating we reserve the right to treat the booking as cancelled in the event that this 70% prepayment is not paid in a timely fashion.
We accept credit card payments via Transferwise or by bank transfer in Euros (for sterling please contact us).
For meals and drinks consumed during your stay we will prepare a bill for you to pay in cash before your departure. Breakfast for the number stated is included in our prices.

General Hotel Observations

Please note that we do not accept guests below the age of 18.

We're not big on rules but the ambience of our home is of peace and tranquility. Its a place to relax, reflect and contemplate, or just chill out, and we ask that our guests respect this. Please be considerate, for example, in not slamming doors, and being discrete in the use of your mobile phone, particularly late at night.

We are a strictly no smoking establishment, though you are welcome to smoke outside on the terraces and in the garden, using the ashtrays we provide. We do not allow pets.