Check in time: 15:00 - 02:00
Check out time: 12:00

Cancellation made more than 3 days before arrival: no charge
Cancellation made between 3 and 1 days before arrival: 1 night(s)
Cancellation made less than 1 days before arrival: 100 % of reservation value
No Show: 100 % of reservation value
In case you have chosen a promotional room rate that says “100% prepaid and not refundable”:: Bookings with these rates cannot be cancelled or modified and will not be refunded.
Any changes in the reservation may imply changes in the prices

Please inform your arrival time by writing in the reservation's comment box, or by contacting the hotel directly through the contacts provided on the website.
Check-in and check-out outside the mentioned period is always subject to the hotel availability and approval.

To be considered valid and secure, all reservations must have a credit card attached for guarantee purposes. Without a valid credit card, the reservation is considered 'non-guaranteed', therefore RAW Culture Bairro Alto is allowed to cancel it anytime.

Deposit Policy:

• Flexible rate: deposit of the first night
• Non-refundable rate: 100% deposit of the total amount of the reservation

Cancellation Policy:

• Flexible rate:
- Cancellation up to 72 hours before check-in date: FREE
- Cancellation between 72 and 24 hours prior to check-in date: DEPOSIT PREVIOUSLY MADE
- Cancellation on check-in day: TOTAL AMOUNT OF THE RESERVATION
• Non-refundable rate: 100% of the total amount of reservation, previously charged.

No-show policy

• 100% of the total amount of the reservation

All children are welcome in our apartments.
The hotel is 100% smoke-free. Smoking is not allowed inside our facilities.
Pets are not allowed as well.

There is a public car park available for our guests. It is located at Rua do Diário de Notícias, n.º 142, 1200-146 Lisbon, 200 meters from our front door. The daily rate is 38€ (no reservation needed). If you make a reservation through the ParkApp, you will get a better price for the parking lot.
To access it, just click on the following link: https://www.parkapp.com/parkings/Lisboa.

Credit Cards Accepted: Visa, Mastercard, Maestro, American Express, DinnersClub.

Upon check-in, photo identification and the credit card used to confirm the reservation are required.

Please inform RAW Culture Bairro Alto of all information relevant to your reservation, such as bed preference (double or single), or the possibility of occupants with reduced mobility. You can do this by writing in the reservation's comment box, or by contacting the hotel directly through the contacts provided on the website. Please note that these are free of charge procedures, but always subject to availability.
Please note that if you include several apartments in your reservation, it may not be possible to accommodate all occupants on the same floor.
Be aware that other special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Any amendment to one or more of these policies must be submitted in due time to RAW Culture Bairro Alto and can only be validated in case of approval by the hotel management.

Please note: city tax is not included in tax
If a room name includes the add-on “100% prepaid and not-refundable”, it means that with this rate type the total reservation value will be debited upon booking and is not refundable in case of cancellation or modification.
a restante% at check-in
2,00€ City tax per person per day