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Relais & Maison Grand Tour

Florence, Italy
Room / Lodging 1

Reservations Hotline:

* 00351 21 464 74 30
* 0044 207 332 455 (UK)

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Help and Advice

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It’s not only about booking at the best price

> It’s about helping you find the
   perfect place
> It’s about calling us when you have a
   doubt or a problem
> It’s about being able to talk to someone
   who knows the places
> It’s about helping us search for new
   beautiful places to stay

 

Contact us: info@secretplaces.com

 

+ 351 214 647 430 (P)
+ 44 203 286 464 3 (UK)
+ 34 902 439 310 (E)
+ 49 89 809 109 34 (D)

Hotel Booking Conditions

Reservations Observations

- Check-in time slot preferred: from 13.00pm to 9.00pm, but for any case please make an appointment in advance to arrange your check-in (by email/telephone). If you will arrive in Florence later than 3.00 pm kindly contact the property 3-4 days advance at least.
- If we don’t see you or hear from you before 10.00PM, we will have to assume you won't show and you will be charged as a no-show.
- No arrivals are possible after 11PM.
- Your Luggage can be stored at the B&B in case of early check-in or late check-out.
- Check-out: rooms must be available not later than 11.00 am, late check-outs can be requested on occasion

Cancellation Policy:

Cancellation made more than 14 days before arrival: no charge
Cancellation made between 13 and 7 days before arrival: 50 % of reservation value
Cancellation made between 6 and 3 days before arrival: 70 % of reservation value
Cancellation made less than 3 days before arrival: 100 % of reservation value
No Show: 100 % of reservation value
Early departure: 100 % of reservation value
Cancellation: your credit card will also be processed by the bank in case of non respect of our cancellation policy.
Cancellation notice up to 14 days before arrival date: no charge;
cancellation between 13 days and 7 days from arrival date – 50% of the stay will be charged;
Cancellation between 6 and 4 days before arrival date - 70% of the stay will be charged.
Cancellation less than 3 days and in case of no show or shortening of the stay after check-in -100% of the stay will be charged.

Payment Policy

No pre-payment required. Credit card number serves as guarantee. You only have to pay at the hotel at check-out or check-in.
Credit cards are required to guarantee the booking and can then be used to pay or you can pay in Cash. Please see our cancellation policy at the end of this page.
In case of FULLY PREPAID NON REFUNDABLE RATES, the total reservation value will be debited upon booking and is NOT REFUNDABLE in case of cancellation or modification.
3.0 City tax per person per day

General Hotel Observations

We are looking to enrich your stay by making you feel like you are at your Home away from Home. The owner lives on site and is available for your needs between 8AM and 8PM (and always available via WhatsApp or Phone). The B&B is a beautiful collection of Antiques and lovingly cared for rooms that show individuality and have the guest in mind. Ask and you shall receive, if at all possible and reasonable.
Some of our Amenities are offered by other vendors, payable to them upon booking of their service.
We wish you a most pleasant stay with us!