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Relais & Maison Grand Tour

Florence - Florence - Italy


Room 1

Reservations Hotline:

* 00351 21 464 74 30
* 0044 207 332 455 (UK)

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It’s not only about booking at the best price

> It’s about helping you find the
   perfect place
> It’s about calling us when you have a
   doubt or a problem
> It’s about being able to talk to someone
   who knows the places
> It’s about helping us search for new
   beautiful places to stay

 

Contact us: info@secretplaces.com

 

+ 351 214 647 430 (P)
+ 44 203 286 464 3 (UK)
+ 34 902 439 310 (E)
+ 49 89 809 109 34 (D)


Hotel Booking Conditions

Reservations Observations

- Check-in time slot preferred: from 10.00am to 3.00pm, but for any case please make an appointment in advance to arrange your check-in (by email/telephone). If you will arrive in Florence later than 3.00 pm kindly contact the property 3-4 days advance at least.
- If we don’t see you or hear from you before 8.00PM, we will have to assume you won't show and you will be charged as a no-show.
- Check-in later than 9.00PM (always arranged ahead of time with the property) but is subject to the charge of Euros 25,00. No arrivals are possible after 11PM.
- Your Luggage can be stored at the B&B in case of early check-in or late check-out.
- Check-out: rooms must be available not later than 10.30 am, late check-outs can be requested on occasion

Cancellation Policy:

Cancellation made more than 14 days before arrival: no charge
Cancellation made between 13 and 7 days before arrival: 50 % of reservation value
Cancellation made between 6 and 3 days before arrival: 70 % of reservation value
Cancellation made less than 3 days before arrival: 100 % of reservation value
No Show: 100 % of pre-payment
Early departure: 100 % of pre-payment
Cancellation: your credit card will also be processed by the bank in case of non respect of our cancellation policy.
Cancellation notice up to 15 days before arrival date: no charge;
cancellation between 14 days and 7 days from arrival date – 50% of the stay will be charged;
Cancellation between 7 and 3 days before arrival date - 70% of the stay will be charged.
Cancellation less than 3 days and in case of no show or shortening of the stay after check-in -100% of the stay will be charged.

Payment Policy

No pre-payment required. Credit card number serves as guarantee. You only have to pay at the hotel at check-out or check-in.
Payment is preferred in CASH at the end/during your stay. Credit cards are required to guarantee the booking and can then be used to pay for the stay if needed. Please see our cancellation policy at the end of this page

General Hotel Observations

We are looking to enrich your stay by making you feel like you are at your Home away from Home. The owner lives on site and is available for your needs between 7AM and 8PM (and always available via WhatsApp or Phone). The B&B is a beautiful collection of Antiques and lovingly cared for rooms that show individuality and have the guest in mind. Ask and you shall receive, if at all possible and reasonable.
Some of our Amenities are offered by other vendors, payable to them upon booking of their service.
We wish you a most pleasant stay with us!