Check in time: 2pm - 24pm
Check out time: 11am

No fixed breakfast times, the hotel serves the breakfast upon your requested time.

Children are welcome

No Show: 100 % of reservation value
Early departure: 100 % of reservation value
In case you have chosen a promotional room rate that says “100% prepaid and not refundable”:: Bookings with these rates cannot be cancelled or modified and will not be refunded.
Flexible rate: The guest can cancel free of charge until 30 days before arrival. The guest will be charged 100% of the total price if they cancel within the 30 days before arrival.

Non-refundable rate: 100% prepayment and non-refundable in the event of cancellation

No pre-payment required. Credit card number serves as guarantee. You only have to pay at the hotel at check-out or check-in.
If a room name includes the add-on “100% prepaid and not-refundable”, it means that with this rate type the total reservation value will be debited upon booking and is not refundable in case of cancellation or modification.
1,00€ City tax per person per day

Airport Pick Up:
The hotel offers an airport pick up from Marrakech Airport. The price is 20,- EUR for a car up to 3 people.

Tours:
The Raid offers tours in the city (Sighseeing with guide, bike tour, hammam) and the surrounding area (Atlas Mountains, sea, camel riding, desert, quad, gardens, etc.).

Dining:
• Lunch and dinners available upon order

Payments accepted are :
• Cash, (EUR, USD, UKPound and Moroccan dirhams MAD)
• Credit cards (Visa, Mastercard, JBC) - surcharche of 3,5%
• Paypal (incl. Credit Cards, Debit) - NO SURCHARGE
• Remittance to a German Bank Account - NO SURCHARGE

Languages spoken: German, English, Italian, Spanish, French, Arabic

Services:
General services
• 24 Hour Reception
• Copying & printing facilities
• Laundry
• Concierge
• Luggage storage
• Free Wifi