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The Dunstane Houses

Request nr. 1

Reservations Hotline:

* 00351 21 464 74 30
* 0044 207 332 455 (UK)

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It’s not only about booking at the best price

> It’s about helping you find the perfect place
> It’s about calling us when you have a doubt
   or a problem
> It’s about being able to talk to someone
   who knows the places
> It’s about helping us search for new
   beautiful places to stay

 

Contact us: info@secretplaces.com

 

+ 351 214 647 430 (P)
+ 44 203 286 464 3 (UK)
+ 34 902 439 310 (E)
+ 49 89 809 109 34 (D)

Booking Conditions

Reservations Observations

Check in time: 15:00 - 24:00
Check out time: 12:00

Cancellation Policy:

Cancellation made more than 5 days before arrival: no charge
Cancellation made between 0 and 5 days before arrival: 100 % of reservation value
No Show: 100 % of reservation value
Early departure: 100 % of reservation value
In case the rate is 100% prepaid and not refundable: : Bookings with these rates cannot be cancelled or modified and will not be refunded
Any changes in the reservation may imply changes in the prices
Minimum 72 hours notice of cancellation required before date of arrival. Notification for instance, in person, via email and/or fax, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a £30 charge to cover any subsequent administrative expenses.
The flexible rates are credit or debit card to guarantee with 72 hour cancellation. The advance purchase rates are non refundable non changeable.
Peak dates such as August, Rugby fixtures and Hogmanay will incur a deposit and longer cancellation period. Please contact us for T&Cs.

Payment Policy

All major Credit/Debit Cards are acceptable methods of payment. Our Terms of payment are as per individually negotiated accounts but normally pre paid prior to arrival. All goods remain the property of the Company until paid for in full. Monies that remains outstanding by the due date will incur late payment interest at the rate of 2% above the prevailing Bank of England’s base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £3000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.

Returned cheques will incur a £25 charge to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.
Special policy applies of 50% deposit and 14 day cancel over peak periods such as Edinburgh festival and rugby dates.
Breaks are usually advance purchase but this varies and is written on the individual break pages.